returns and refund policy
1.0 RETURNS POLICY
In case the User is not satisfied with the products received in his order, the User, in accordance with the General Law for the defense of Consumers and Users, will have a period of fourteen (14) calendar days to return the entire of the order or, if you prefer, you can return any of the products that make up the total order and all without any penalty and without the need to indicate the reasons. IN CASE OF CUSTOM PRODUCTS PLEASE REVIEW GO TO POINT 2.
However, the User must be responsible for the direct cost of return to #HASHTAG, whether you return the order in full or if you decide to return only some of the products of the order.
The User may send the product to the following offices / warehouses of #HASHTAG:
- Offices in Spain: TIF AND DANS S.L, Puerto Deportivo de El Masnou, local 60
- 08320 El Masnou, Barcelona (Barcelona) Spain
#HASHTAG is not responsible for the courier company that the User contracts for the return of the order. In this sense, #HASHTAG recommends the User to require the courier company to provide the proof of delivery once the courier has deposited the product in the offices / warehouses of #HASHTAG, so that the User has proof that the Product has been delivered correctly to #HASHTAG.The costs of the return of the order (such as shipping costs through courier companies) will be borne directly by the User.The product must be unused and with all its labels, packaging and, if applicable, documentation and original accessories that came with it. If this is not done by the User or if the product has suffered any damage, the User accepts that the product may suffer a depreciation or that #HASHTAG may refuse the return.Once #HASHTAG receives the order and verifies that it is in good condition, #HASHTAG will proceed to return all the amounts paid by the User.If the User decides to return the order in full, #HASHTAG will return to the User all the amounts that he has paid (including shipping costs).If the User only wishes to return one or some of the products that were part of the order, #HASHTAG will not be able to return the shipping costs that the User has paid for the entire order. #HASHTAG informs Users that the term of the return of the amounts paid will depend on the payment method that the User had used when buying the product:If the User has made the payment by credit / debit card, #HASHTAG will refund the amount paid within a period of 14 calendar days since the User decided to terminate the contract.If the User has made the payment through PAYPAL, #HASHTAG will refund the amount paid within a period of 24-48 business hours since the User decided to terminate the contract.In any case, #HASHTAG will return the amounts paid as soon as possible and, in any case, within 14 calendar days following the date on which the User informed of its decision to withdraw from the contract.
2.0 RETURN CUSTOM PRODUCTS:
Only the return of personalized products will be accepted if they present a printing or manufacturing defect attributable to Hashtag Bracelets. Small variations of grammage, tonality, color, dimensions or brightness typical of the industry and the graphic arts will not be object of claim. Or products that have been modified by the client both in the making and printing. Our bracelets aren't able to scratch or apply abrasive liquids on the impression or some type of similar treatment. In that case, Hashtag Bracelets will not be responsible for these possible alterations unrelated to us.In order to proceed with the return, the customer must communicate it by written within 14 calendar days of receiving the goods. After this period, no refund will be accepted. If a personalized order is canceled halfway through the manufacturing process, the customer will be responsible for all expenses incurred up to the moment in which the cancellation is indicated in writing. personalized products with any possible printing or packaging error, it is mandatory to return the merchandise so that the quality department can analyze the problem and confirm the error and thus proceed to the best solution.Note 1: The Returns must always be preceded by a written communication from the client and these must be accepted by Hashtag Bracelets. You can contact us through the email firstname.lastname@example.orgNote 2: No refunds of goods without packaging or different from those sent by Hashtag Bracelets will be accepted.